Please read below for more information about our online store policies including shipping, payment and returns.

FREE SHIPPING FOR CANADIAN & U.S. ORDERS;
Reduced shipping rates for international orders

Please expect shipping delays due to COVID-19.


Shipping estimates

To calculate a shipping estimate, simply add items to your cart and go to the checkout system. After entering your e-mail address, you can easily select your country and enter your postal code to receive a quote.

Shipping within Canada and the United States

Our preferred shipping carrier is Canada Post. Once your order is shipped you will be e-mailed the tracking information (if applicable). 

If you have a specific shipping need or request, such as overnight delivery, please let us know and we will do our best to help you.

For international orders

Regular shipping methods to international destinations (Europe, Australia, etc.) can be 8-12 weeks. Expedited and tracked shipping options are available with delivery to international destinations in 10 business days. If your country is not available at checkout, please contact us for details.

For orders being delivered to an address outside of Canada, please note the information below regarding customs and import duties.  

If your delivery country charges customs or import duties - these will be charged once the package reaches your destination country. You will be responsible to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be.

Customs policies, including package processing times, vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.

Shipping time

We make every attempt to ship within two business days of payment received. We normally ship on Tuesdays and Thursdays however special requests can be accommodated, including faster delivery upgrades, so please contact us for details.

Shipments cannot be made on statutory Canadian holidays due to post office closures and, in these scenarios, will be posted as quickly as possible on the next business day.

Cancellations

You may cancel your order up until the moment that you receive a shipping notification. Once the order has been processed, it will be physically out of our hands and cannot be stopped while in transit. Please contact us as soon as possible if you wish to cancel your order.

Packaging

Each artwork is securely wrapped in layers of recycled, corrugated cardboard and nestled into a sturdy gift box with tissue paper and ribbon. Your package is then shipped in a padded mailer or shipping box. If this package is intended as a gift, Ashley would be happy to include a handwritten note for the recipient. Please let us know in the order checkout comments if you would like a handwritten note.

If you do not wish for your order invoice to be included in the shipment (eg. gifts) please let us know in the comments at checkout or by email.

Delivery and insurance

The goods ordered on this site travel at the buyer's risk. Due to the fragile nature of handmade ceramics, fine art is not eligible for the default insurance provided by Canada Post.

All pieces are professionally packaged to withstand stressful travel conditions and breakage is a very uncommon scenario. 

If your package has arrived damaged, please contact us as soon as possible with your name and order information. We will do our utmost to ensure your satisfaction which may include a store credit or replacement in situations where a similar piece can be recreated. 

Payment

Online payment is made via Shopify Payments; A secure payment provider where you can pay during checkout with a credit card, Apple Pay or Google Pay. You may alternatively select Paypal as your payment option. No banking or personal data is transmitted at any time on the www.ashleykellerart.ca website.

Payment is made in Canadian Dollars (CAD) unless the Currency has been changed by the customer using the Currency Toggle located in the Main Menu of the website. This means that customers can pay for their orders and receive refunds in their local currency. Currently supported currencies include USD, CAD, AUD, GBP and EUR.

Additionally, you may create an account to securely save your payment information for more convenient, future checkouts as well as to track your order history.

Product photos

Every attempt is made to accurately photograph work. Due to differences in computer monitors there may be some variation of colour between the picture you view on your screen and the actual piece. If exact colour rendition is important to you please send us an email and we will do our best to describe the artwork or send additional high resolution digital photos.

Product descriptions

All measurements are taken on the widest and tallest points on the exterior of the work. The measurements provided describe approximate overall exterior size and height. Please note that measurements may not be exact since all pieces are handmade therefore can be subject to unique imperfections.

Sales tax

As a professional business, we are required to charge sales tax on orders within Canada. If applicable, we must charge the GST and/or HST of the province where the shipment is being delivered. If you have questions about sales tax, please contact us.

Returns and exchanges

If you are dissatisfied for any reason, please let us know. We hope to meet your highest expectations and deliver the best possible purchasing experience.

Returns and exchanges are accepted within 30 days as long as the artwork hasn’t been damaged. It must be shipped back in the same condition as it arrived in order to receive a full refund. Buyers are responsible for return postage costs.

Liability

Any and all responsibility on the part of Ashley Keller Art caused by a defect or breakage will be limited to the original purchase price of the piece.