Frequently Asked Questions
Tile Care and Display
How should I hang my tile?
Most tiles have a notch in the back and can hang on a flat-headed drywall screw (or similar) as decor. For plaster walls or thin panel walls, using an expanding anchor is recommended to help support the weight of the tile. In high-traffic or earthquake-prone areas, double-sided tape or Command™️ strips are recommended to help keep the tile from falling off the screw.
Can I display my tile in direct sunlight or will the design fade?
Your hand-painted tile will not fade over time in direct sunlight. The painted design is kiln-fired directly into the surface and coated with heat-resistant glaze.
How do I clean my handmade tile?
Regular soap and water work best for most cleaning purposes. If you have a
difficult or sticky cleaning job, a soft sponge or green scrub pad along with soap and water is recommended. Avoid acidic cleaners or abrasive cleaning methods as these may damage your tile.
If your tile is being installed, sealing your tile and grout is a great way to create a durable surface for years to come.
What size are these tiles?
Ashley's tiles are sized to fit together using a grout space of approximately 1/8" to 3/16". Therefore, the actual size of a tile is slightly smaller than the stated/nominal size (a 4x4 tile is approximately 3.8" x 3.8").
As each tile is crafted by hand, dimensions may vary slightly by up to 1/16". Tiles are approximately 3⁄8” thick at the edge.
Nominal sizes make designing installations easier since layouts can be done to whole inch increments since the tiles take up the nominal size when installed.
What material are these tiles made from?
Ashley Keller Art tiles are created from the highest-quality, locally available porcelain clay.
How are porcelain tiles different from ceramic tiles?
Ceramic tiles and porcelain tiles are similar in many ways. You can’t always tell them apart by quickly glancing at the installed products. Both types of tiles are clay-based and kiln-fired, but porcelain is technically a specialized type of ceramic.
Porcelain tiles have several important traits. The finish of porcelain is smoother and whiter than that of ceramic as the clay. These characteristics make it ideal for hand-painted elements. In addition, the density of porcelain tile makes it more durable than ceramic tile while being less subject to wear and tear.
My tile isn’t perfectly flat or perfectly square, should this be expected?
The entire process of the tile is made by hand: cutting the tile, painting, glazing and firing. As each tile is unique, small variations are expected and this is part of their inherent charm.
Unlike machine-made tile, the handmade tile process uses wet clay during the forming stage. As the freshly cut tile dries, it shrinks considerably before being fired in the kiln where it becomes ceramic. Handling, shrinking and firing to a high temperature, all combine in the final tile installation to produce a vibrant, organic layout.
If you have any concerns about variation, please discuss options with your tile installer. They may suggest selecting a grout similar in colour to the tiles in order to make the variation less pronounced.
Are there any best practices for installing handmade tile?
All installation procedures should conform to those prescribed in the Tile Council of North America Publication entitled “Handbook of Ceramic Tile Installation”.
Please confirm that your tile installer is familiar with this publication and has experience following the guidelines within. It is highly recommended that you (and your tile installer) perform a "dry layout" before installation.
This requires laying out all of the tile on a counter or the floor in the exact way that you plan to install it. Inspect the tiles, organize until satisfied and take note of final dimensions.
What type of grout should be used?
A sanded grout is necessary for joints larger than 1/8”. A quality, polymer modified sanded grout is highly recommended. Special applications may require a different grout type such as epoxy. Follow the grout manufacturer's guidelines for sealing. Your tile installer may have different recommendations depending on your project needs.
Are these tiles under warranty?
All Ashley Keller Art tiles are guaranteed against defects beyond the usual, desirable imperfections characteristic of handmade tile. If you feel that you have any defective tiles, I will gladly replace or refund the purchase price minus return shipping. However, since I have no control over and am not responsible for the materials used to install the tile, the method of installation, backing, the skill of the installer, type of maintenance, usage or amount of traffic, I cannot guarantee tiles after they have been installed and assume no liability for damages of any kind. Please inspect all tiles before installation. Tile installation constitutes final acceptance of the product.